Account
Privacy and data
Where Ladel’s data comes from, what it keeps and for how long.
Ladel holds information about two kinds of people: you and your colleagues who use Ladel, and the professionals who appear in its search. This page explains, in plain words, where the data comes from, what Ladel keeps and for how long, and what it never does. The Privacy Policy is the full, binding version; if this page and the policy ever differ, the policy wins.
Where the people data comes from#
Ladel’s search data is built from information that professionals or their employers have made publicly available, together with data licensed from business information providers. For each person it typically holds:
- Name, profile photo, headline and a public profile link.
- Current and past job titles, employers, dates and function.
- Education, where it’s on record (for only about 2 in 100 people).
- City or region. Ladel doesn’t hold home addresses.
- Information about employers: sector, size, funding, investors, acquisitions and listing.
Ladel’s data doesn’t include email addresses or phone numbers, skills or salaries. Contact details are fetched only when you ask for them; see below.
What Ladel never does#
- It doesn’t collect or infer sensitive information such as Aadhaar or PAN numbers, health, caste, religion, sexual orientation, political opinions or biometric data.
- Haley never filters, ranks or guesses by gender, religion, caste, age, ethnicity, health, marital status or family, even if asked.
- It doesn’t sell users’ personal data.
- It doesn’t use your chats or the documents you attach to train AI models, and chooses AI providers whose terms don’t allow them to.
- It can’t read your mailbox. Connecting Gmail or Outlook gives permission to send only.
Haley suggests; you decide
Haley finds and ranks people, and drafts emails. It never makes hiring or business decisions, and it never sends anything you haven’t approved.
Contact details#
When you ask for someone’s email or phone, Ladel asks a contact data provider (Wiza) at that moment. What’s found is kept for this workspace, so the same part isn’t looked up and charged twice:
| What | Kept for | Who sees it |
|---|---|---|
| Emails and phone numbers found from a profile or by Haley | 90 days from the lookup, then deleted | Everyone in this workspace, nobody else |
| A work email found to email someone on a shortlist | On that shortlist; looked up afresh after 180 days, and deleted when the person leaves the shortlist | Everyone in this workspace |
| A “nothing found” result | 90 days | This workspace, so that part is not paid for again |
Found contact details never appear in search results or exports.
What Ladel keeps about you#
| Data | How long |
|---|---|
| Your account: name, work email, firm, role, and a salted hash of your password | While your firm’s account is open, then up to 90 days so you can export, then deleted |
| Projects, shortlists, notes and verdicts | As above |
| Chats with Haley and documents you attach | Until you delete them or the account closes |
| Connected mailbox and calendar | The access token is deleted the moment you disconnect |
| A record of emails and invites sent through Ladel (recipient, subject, time) | With your firm’s account |
| Drafts from a shortlist outreach, including their text | With that outreach, so you can review it |
| Security logs | At least 180 days |
| Billing records | Eight years, as Indian tax and company law requires |
Your mailbox and calendar#
Mailbox
Ladel asks only for permission to send email (Google’s gmail.send, Microsoft’s Mail.Send). It sends an email only after you approve it, from your address, and the email appears in your Sent folder. It can’t read, search or delete your email, so it can’t see replies; you mark replies yourself on the shortlist.
Calendar
Ladel asks for permission to see and create events. It reads only the start and end of your events, to find free times, and creates an event with an invite only when you ask. It doesn’t keep your events.
You can disconnect at any time under Integrations, or in your Google or Microsoft account settings. See Connecting email and calendar.
When you contact someone#
When you shortlist, export or email a professional, your firm decides what happens next, and must follow the law in doing so, including the Digital Personal Data Protection Act, 2023. That means telling people where you found them if they ask, and honouring a request to stop contacting them.
Removing a profile#
Anyone can ask to see, correct or remove what Ladel holds about them, without an account. Write to contact@ladel.in from the email address the request concerns, or include a link to the profile. Ladel answers within 30 days, with no fee. A removed profile is kept on a suppression list so it isn’t added again.
If a candidate asks you how you found them, you can point them to ladel.in/privacy.
Security#
- Data is encrypted in transit, passwords are hashed, and the tokens of connected accounts are encrypted.
- Each workspace’s projects, chats and found contact details are kept separate from every other workspace’s.
- Ladel uses one essential cookie to keep you signed in, and your browser’s storage for preferences such as light or dark mode. There are no advertising cookies.
Questions about privacy, and complaints for the Grievance Officer, go to contact@ladel.in.