Profiles
Finding contact details
Look up an email, a phone, or both, and how your own credits work.
Searching and opening profiles is free. An email address and a phone number are looked up only when you ask, and only for the part you ask for. The credits used are yours, not a shared pool. A contact already found in this workspace is free for everyone here.
What a credit is#
| You ask for | Credits |
|---|---|
| 1 | |
| Phone | 4 |
| Both | 5 |
Before any lookup, the profile says nothing is looked up yet and lists those three prices. You pick Email, Phone or Both, then Ladel looks up only that part. A part already on file is not charged again.
- If only the email was looked up, the card says the phone was not looked up, so no credit was taken for it. The button reads Find phone · 4 credits.
- If only the phone was looked up, the button reads Find email · 1 credit.
- If a search ran and nothing came back, the card says no email or no phone was found, and names the credit that was used.
- Opening the same contact again is free for 90 days. Look up again asks the provider on purpose and uses a fresh credit.
Reaching out to a shortlist looks up the email only, at 1 credit for each person whose email is not on file yet. Ladel tells you the total before you start.
Find someone’s email or phone#
Open their profile
Click their name in any table, or find them with Quick search.
Choose email, phone or both
The buttons stay the same colour. The line under them says what is already looked up, what is not, and what the next lookup costs. While Ladel looks, the button shows that it is working.
Copy what you need
Ladel lists what it found: work and personal emails, and mobile and other phone numbers, each with a copy button. Phone numbers that can take WhatsApp have a Message on WhatsApp link.
Write to them
With an email found, Write email and Schedule a call appear. See Emailing one person.
A LinkedIn profile is needed
Ladel looks people up by their LinkedIn profile. The lookup buttons only appear for people with a LinkedIn profile on record.
What you get#
- Emails that are likely to reach the person. Verified addresses come before unverified ones, and work addresses before personal ones. Low-confidence guesses are left out.
- Phone numbers, with mobiles first. Fax and invalid numbers are removed.
How credits are counted#
| You… | Uses credits? |
|---|---|
| Search people or companies, open profiles, shortlist | No. |
| Look up an email that is not on file | 1, even if nothing is found. |
| Look up a phone that is not on file | 4, even if nothing is found. |
| Look up both when neither is on file | 5. |
| Open a contact this workspace already found | No, for 90 days. |
| Press Look up again | Yes. Only the part you ask for. |
| Ask Haley for a person’s contact details | Yes, for each new person. Haley looks up at most 3 people per message. |
| Start outreach to a shortlist | 1 for each missing email. Ladel tells you the total first. |
Whose credits#
- Yours. Each person gets their own monthly allowance, counted only for lookups they make in this workspace. A teammate’s lookup does not spend yours. The size depends on the higher of your plan and the workspace owner’s plan. See Pricing and Plans and limits.
- Bought credits are yours too. Extra credits are 200 for ₹999, or 800 for ₹3,600. They are spent after your monthly allowance, and they stay until you use them.
- Resets on the 1st of each month. Unused monthly credits don’t carry over. Bought credits do.
- Where to see it: SettingsWorkspace, under Contact credits this month, and the line on the profile.
When you run out
You’ll see You've used all {limit} contact credits for this month. On Free, once the 20 are gone, it says You've used your 5 free contact lookups. An owner can ask for more. If you have some left but not enough for this lookup, Ladel names the cost and what you have left. Search, Haley and anything this workspace already found keep working. Ask for more from Plans, on the Credits tab, or write to contact@ladel.in.
Who can see the details#
- Everyone in this workspace. Once anyone finds a person’s email or phone, it shows here for 90 days, and opening it does not spend another credit. The card says who looked it up and when.
- Not other workspaces. A contact found here is not shown to a workspace you are not in.
- Not in search results or exports. Contact details stay on the profile.
Messages you might see#
| Message | What to do |
|---|---|
| No email found. That used 1 credit. | Nothing reliable was found. You are not charged again for 90 days. |
| No phone found. That used 4 credits. | Same, for the phone. |
| Phone not looked up, so no credit was taken for it. | Press Find phone when you want it. That uses 4 credits. |
| Could not look up contact details. Try again in a minute. | The lookup service was busy. Try again shortly. |
Questions#
Why was a credit used when nothing was found?
The provider is still asked. Ladel keeps the blank for 90 days, so you are not charged for that same part again. The other part, if you never asked for it, costs nothing until you do.
If a colleague already found the email, do I pay for the phone?
The email is free to open. The phone costs 1 credit the first time someone in this workspace asks for it.
Can I look up everyone on my shortlist at once?
Yes, as part of outreach. Press Reach out to all and Ladel finds every missing email before Haley writes the drafts. See Reaching out to a shortlist.