Account
Getting help
Ask Help in the app, or write to the Ladel team.
Press the Help button at the bottom left of the app and ask in plain words. It answers from these docs: plans, credits, invites, and who can see a project. It cannot see your account or change anything. If the docs do not cover it, it says so and points you here.
The Ladel team reads every email and replies within a few hours on weekdays.
Email us#
Write to contact@ladel.in. In Ladel, Support at the bottom of the sidebar opens these docs in a new tab, so you can look for an answer first.
To help us answer in one reply, include:
- The email address you sign in with, and your workspace’s name.
- What you were trying to do, and what happened instead.
- The exact message you saw, if any. A screenshot helps.
- The link from your browser’s address bar, such as the chat or project you were in. In a chat, Share copies it for you.
Search for something?
If a search didn’t find someone you expected, tell us who (a LinkedIn link is best) and what you asked. It helps us improve Ladel’s data and Haley.
What to write to us about#
- Your account: an invite that will not send, leaving a workspace, or moving a project.
- Plans and billing: upgrading, GST invoices, cancelling, or more contact credits this month.
- Something broken: a page that won’t load, an email that failed, a mailbox that won’t connect.
- Ideas: features you’d like, or tools you want Ladel to connect to. For tools, you can also use Request integration on the Integrations page.
Sales, privacy and complaints#
The same address handles everything: sales, demos and Enterprise (or book a demo), privacy and removing a profile from Ladel, and complaints about how personal data is handled, which go to our Grievance Officer. Saying which one in the subject line helps it reach the right person.