Outreach
Connecting email and calendar
Connect Gmail or Outlook and your calendar, so emails and invites go from you.
Ladel sends outreach from your own mailbox and books calls on your own calendar. Emails come from your address, sit in your Sent folder, and replies come straight to you. To set this up, connect Gmail or Outlook, and optionally Google Calendar or Outlook Calendar, on the Integrations page.
What Ladel can and can’t do with your account#
| Connection | What Ladel does | What Ladel never does |
|---|---|---|
| Gmail or Outlook | Sends the emails you approve, from your address. | Read your inbox, your Sent folder or any other email. It doesn’t have permission to. |
| Google or Outlook Calendar | Checks when you’re busy, to suggest free times, and adds the calls you book, with an invite to the person. | Change or delete events it didn’t create. |
Ladel only sends an email when you press Send or approve it. Because it never reads your inbox, it can’t see replies by itself: when someone writes back, mark them Replied? on the shortlist.
Connect your email#
Open Integrations
Press Integrations at the bottom of the sidebar. Under Email you’ll see the card Connect an email account.
Choose Gmail or Outlook
Press Connect Gmail for Gmail or Google Workspace, or Connect Outlook for Microsoft 365 or Outlook.com.
Sign in and allow access
Google or Microsoft asks you to sign in and shows what Ladel is asking for. Leave every permission ticked: if you untick one, Ladel says Ladel needs the permission you unticked. Connect again and leave it ticked.
Back in Ladel
You’ll see Gmail connected or Outlook connected, and the mailbox is listed as ✓ you@firm.in · Gmail.
More than one mailbox
You can connect several mailboxes, for example your own and a shared hiring@ address. When you send, Ladel lets you pick which one to send from. Each mailbox has its own daily limit; see Sending limits and safeguards.
Connect your calendar#
Find the Calendar section
On Integrations, under Calendar: “Let Haley suggest times and send invites when someone says yes.”
Press Connect
Press Connect on the Google Calendar or Outlook Calendar card, then sign in and allow access.
Done
The card shows Connected as and your address.
With a calendar connected you can offer people free times in your outreach emails and send invites from a profile or a shortlist. See Booking calls.
Mail and calendar on one account
If you connect Gmail and Google Calendar on the same Google account, or Outlook and Outlook Calendar on the same Microsoft account, Ladel treats them as one connection. That’s why disconnecting the calendar warns Also disconnects you@firm.in as a mailbox.
Disconnect#
Press Disconnect next to a mailbox or calendar. Ladel forgets the account and shows you@firm.in disconnected. For Google accounts, Ladel also withdraws its permission at Google. Any emails still waiting to go from that mailbox won’t send; you’ll see The mailbox for this outreach was disconnected. Connect it again under Integrations.
Connections belong to you, not your firm. A teammate connects their own mailbox from their own account.
If connecting doesn’t work#
| Message | What to do |
|---|---|
| Connecting was cancelled. | You closed the Google or Microsoft window. Press Connect again. |
| That took too long. Try connecting again. | The sign-in timed out. Start again. |
| Could not connect that account. Try again. | Try again. If it keeps happening, your IT team may block outside apps; ask them to allow Ladel. |
| Ladel needs the permission you unticked. Connect again and leave it ticked. | Connect again and leave every box ticked. |
| you@firm.in needs connecting again. | The permission expired or was withdrawn. Disconnect, then connect again. |
More messages are explained in Troubleshooting.
Coming soon: hiring systems#
The Coming soon section lists hiring systems Ladel will send shortlisted people into:
- Zoho Recruit: push shortlisted people into a job.
- Keka HR: send hires and candidates to Keka.
- Naukri RMS: sync shortlists with your Naukri RMS jobs.
Press Request on any of them to tell the team you want it. Until then, export to CSV and import the file.
Request an integration#
Press Request integration
It’s at the top of the Integrations page.
Name the tool
Type it in Tool, for example HubSpot, Darwinbox or your ATS. Under What would you use it for?, say how you’d use it, if you like.
Send
Press Send request. You’ll see Asked for with the tool’s name. The Ladel team reads every request and replies to you by email.
Questions#
Is it safe to connect my work email?
Ladel asks only for permission to send, never to read. It sends nothing you haven’t approved, and you can disconnect at any time. Your IT team can also see and remove Ladel’s access from your Google or Microsoft admin console.
Will emails look like they came from Ladel?
No. They’re sent through your own Gmail or Outlook, from your address, exactly as if you’d written them there.
Can I use a calendar without connecting email?
Yes. Connect just the calendar if you only want to send invites. You’ll need a mailbox to send emails.